Privacy Policy

1. Data Controller

isport88 is the data controller responsible for the personal data of its Members collected through the isport88 platform at isport88.co. For the purposes of this Privacy Policy, references to "isport88", "we", "us", and "our" refer to the isport88 operating entity and its data processing activities as described herein.

isport88 processes personal data in accordance with applicable data protection legislation and in a manner consistent with international standards for the protection of personal information in the context of online gaming services.

2. Data We Collect

isport88 collects personal data from Members through several mechanisms during the course of the membership relationship. The categories of personal data collected include:

2.1 Data from Third Parties

isport88 may receive personal data about you from third parties in specific circumstances, including identity verification service providers used for KYC compliance, payment processors facilitating your deposits and withdrawals, and fraud detection partners. Such data is handled in accordance with this Privacy Policy.

3. How We Use Your Data

isport88 uses the personal data collected from Members for the following purposes:

• Account Administration: To create, maintain, and manage your isport88 account, verify your identity, and process your isport88 login authentication.
• Service Delivery: To provide you with access to the isport88 Sportsbook, live casino, slots, and all other platform features, process your bets and game play, and communicate the outcomes of wagers.
• Payment Processing: To process deposits and withdrawals via FPX, Maybank2u, CIMB Clicks, Public Bank, Touch 'n Go eWallet, Boost, and GrabPay, and to maintain accurate financial records of all transactions.
• Legal Compliance: To fulfil isport88's obligations under applicable anti-money laundering (AML), Know Your Customer (KYC), and responsible gaming regulations, including age verification and the maintenance of required transaction records.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, account abuse, and security incidents on the isport88 platform.
• Responsible Gaming: To monitor gaming patterns in order to identify members who may be displaying signs of problem gambling and to facilitate responsible gaming interventions including deposit limits and self-exclusion.
• Customer Support: To respond to your queries, complaints, and support requests through the isport88 live chat and email support channels.
• Marketing Communications: To send you promotional offers, bonuses, and platform updates from isport88 where you have provided consent to receive such communications. You may opt out of marketing communications at any time from your isport88 account settings.
• Platform Improvement: To analyse aggregated usage data to improve the isport88 platform's performance, user experience, and product offerings.

4. Legal Basis for Processing

isport88 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the isport88 Member agreement, including account management, service delivery, and payment processing.
• Legal Obligation: Processing required to comply with applicable laws, including AML obligations, KYC requirements, and responsible gaming regulatory requirements.
• Legitimate Interests: Processing undertaken in isport88's legitimate interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your fundamental rights.
• Consent: Processing for marketing communications and non-essential cookies, where your consent has been obtained and can be withdrawn at any time.

5. Data Sharing

isport88 does not sell, rent, or trade your personal data to third parties for their own independent marketing purposes. isport88 may share your personal data with the following categories of recipients in strictly limited circumstances:

• Payment Processors: Financial institutions and eWallet providers (Maybank, CIMB, Public Bank, Touch 'n Go, Boost, GrabPay) as necessary to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC service providers engaged by isport88 to verify Member identity and comply with AML obligations.
• Game Suppliers: Certified game providers supplying casino games and slot titles to the isport88 platform, to the minimum extent necessary for game operation and fairness audit purposes.
• Fraud Prevention Partners: Specialist fraud detection services engaged to protect the integrity of the isport88 platform.
• Regulatory Authorities: Law enforcement, regulatory bodies, and competent authorities where isport88 is required by law to disclose your personal data.
• Professional Advisors: Legal, accounting, and compliance advisors bound by confidentiality obligations, where necessary for isport88's business operations.

6. Cookies & Tracking Technologies

isport88 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device when you visit the isport88 website or use the platform.

Types of Cookies Used by isport88

• Strictly Necessary Cookies: Required for the isport88 platform to function, including session authentication, isport88 login state maintenance, and security tokens. These cannot be disabled.
• Functional Cookies: Enable isport88 to remember your preferences, such as language, display settings, and betting interface configurations across sessions.
• Analytics Cookies: Allow isport88 to collect aggregated, anonymised data about how Members use the platform, which pages are visited most, and where performance improvements can be made.
• Marketing Cookies: Used to deliver relevant isport88 promotional communications where consent has been provided. These can be disabled from your browser or account settings.

You may manage your cookie preferences through your browser settings. Disabling certain categories of cookies may affect the functionality of the isport88 platform.

7. Data Retention

isport88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying applicable legal, regulatory, accounting, and reporting requirements.

• Active Accounts: Personal data is retained for the duration of the membership relationship with isport88.
• Closed Accounts: Following account closure, isport88 retains identity, financial, and transactional records for a minimum of five (5) years to comply with AML and gaming regulatory requirements.
• Support Records: Customer support correspondence is retained for a period of three (3) years from the date of the interaction.
• Marketing Data: Where consent has been withdrawn, marketing preference data is retained in a suppression list to ensure compliance with your opt-out request.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with isport88's data disposal procedures.

8. Your Rights

As an isport88 Member, you have the following rights in respect of your personal data, subject to applicable legal exceptions:

• Right of Access: You may request a copy of the personal data isport88 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data held by isport88.
• Right to Erasure: You may request deletion of your personal data where isport88 no longer has a legal basis to retain it, subject to overriding legal obligations (such as AML record-keeping requirements).
• Right to Restriction: You may request that isport88 restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: Where processing is based on consent or contract, you may request a machine-readable copy of personal data you have provided to isport88.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing from isport88.
• Right to Withdraw Consent: Where isport88 relies on consent as the legal basis for processing, you may withdraw your consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the isport88 Data Protection team via the live chat support channel or by email at [email protected]. isport88 will respond to verified requests within 30 days.

9. Data Security

isport88 implements robust technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Security measures in place at isport88 include:

Despite these measures, no data transmission over the internet can be guaranteed to be completely secure. Members are responsible for maintaining the security of their own isport88 login credentials and devices.

10. Children's Privacy

The isport88 platform is strictly restricted to individuals aged 21 years and above. isport88 does not knowingly collect personal data from persons under the age of 21. If isport88 becomes aware that personal data has been collected from an individual under 21, that data will be deleted and the associated account will be closed immediately. If you believe a minor has registered an isport88 account or provided personal data to isport88, please contact the support team immediately.

11. International Data Transfers

isport88 may transfer your personal data to service providers and operational partners located outside Malaysia in connection with the delivery of the isport88 platform's services. Where such transfers occur, isport88 ensures that appropriate safeguards are in place to protect your personal data in a manner consistent with the standards applied within Malaysia and applicable international data protection frameworks. Game suppliers, platform infrastructure providers, and fraud prevention partners may operate data processing facilities in multiple jurisdictions. isport88 contractually requires all such parties to maintain data security standards consistent with this Privacy Policy.

12. Amendments to This Privacy Policy

isport88 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable laws, regulatory requirements, or isport88's data processing practices. Material amendments will be communicated to Members via email or a prominent notice on the isport88 platform prior to the changes taking effect. The "Last Updated" date at the top of this Privacy Policy will be revised whenever material changes are made. Continued use of isport88 following notification of amendments constitutes acceptance of the revised Privacy Policy.

13. Contact

For any questions, requests, or concerns relating to this Privacy Policy or isport88's data processing practices, please contact the isport88 Data Protection team through the following channels:

• Live Chat: Available 24/7 via the isport88 platform — the fastest channel for all data-related queries.
• Email: [email protected] (plain text — not a clickable link)

isport88 aims to respond to all data-related requests within 30 calendar days of receipt. Complex requests may require additional time, in which case isport88 will notify you of the extended timeline within the initial 30-day window.